Shipping Policy

At Smart Puppy, we make it simple to receive your new goods for the wolf pack!

 

COVID-19 Update

Currently, there are no delays with our processing and dispatch times, however, your orders may just take a little more time to get to you than usual. Please be patient during these difficult times as the postal services are stretched to the limit!

 

Handling

Simply place your order before 2pm (AEST), we will ship your order the same day.

Some exceptions exist; however, they don’t impact date of delivery.

  • Orders placed on Sunday get shipped the following business day.
  • Orders placed on public holidays get shipped the following business day.

 

Estimate Delivery Times

  • If your delivery address is within 30km of CBD in a major Australian city, you can expect to receive our goods within 2-3 business days.
  • If your delivery address is outside 30km of CBD in a major Australian city, you can expect to receive our goods within 4-5 business days.

 

Origination

All products are shipped out of our Melbourne warehouse located North of the city.

 

Shipping Costs

Orders over $25 dollars receive free delivery, always – orders under $25 attract a $8.99 flat fee Australia wide.

 

Shipping Partners

We partner with two providers to ensure you get the best service possible;

  • Sendle (Private Couriers) – carbon neutral, socially responsible couriers that rapidly deliver parcels for us in the metropolitan area and
  • Australia Post (National Post) – a business with great reach across Australia for locations outside the metropolitan zone, delivering timely services where smaller providers lack the reach.

 

Packaging

We protect our goods in transit and use a mix of satchels and boxes to deliver our goods. The products are securely packed to minimise instances of damage in transit. If you need to exchange or return an item due to damage in transit or otherwise, we have you covered!

 

International Shipping

We do not offer international shipping at this time.

 

Click and Collect

We do not offer Click and Collect at this time, however an outlet is in the works.

 

Questions?

If you have any questions, feel free to contact us!

 

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